A Regional Health Network Needed to Go Digital
Our client, a multi-location healthcare provider in the Midwest, was losing patients to telehealth competitors. Their legacy scheduling system generated a 35% no-show rate. They needed a HIPAA-compliant virtual care platform that integrated with their existing Epic EHR — without disrupting clinical workflows.
35% No-Show Rate
Appointment no-shows were costing the practice $2M+ annually in lost revenue.
HIPAA Compliance Required
All video, messaging, and data storage needed full HIPAA compliance with BAA coverage.
EHR Integration
Seamless bi-directional integration with Epic EHR for patient records, scheduling, and billing.
A Complete Telehealth Platform — Built for Clinicians and Patients
We designed and built a cross-platform mobile app and provider dashboard with HD video consultations, automated reminders, e-prescriptions via Surescripts, and deep EHR integration — all within a HIPAA-compliant infrastructure.
HD Video Consultations
WebRTC-powered video with adaptive bitrate, screen sharing, and HIPAA-compliant recording with patient consent management.
Smart Scheduling & Reminders
AI-optimized scheduling with automated SMS/email reminders at 48hr, 24hr, and 1hr intervals, reducing no-shows by 40%.
E-Prescriptions
Integrated Surescripts EPCS for electronic prescribing including controlled substances, with pharmacy network lookup.
Epic EHR Integration
HL7 FHIR R4 bi-directional integration for patient records, visit notes, lab results, and automated billing via HL7v2 ADT messages.
Tech Stack
Development Timeline
7 months from discovery to HIPAA-certified production launch.
Clinical Discovery & Compliance Planning
Shadowed clinicians, mapped patient journeys, identified HIPAA requirements, designed HL7 FHIR integration architecture.
Core Platform & Video Engine
Built WebRTC video infrastructure, patient/provider portals, scheduling engine, and notification system.
EHR Integration & E-Prescriptions
Implemented HL7 FHIR R4 interface with Epic, Surescripts e-prescribing, lab result viewer, and clinical note templates.
HIPAA Compliance & Security Audit
Penetration testing, HIPAA risk assessment, BAA execution with all vendors, encryption audit, and access control review.
Pilot Launch & Iteration
Soft launch with 3 clinic locations, clinician training, patient onboarding flow optimization, and bug resolution.
Measurable Impact
Within 4 months of launch, the platform transformed patient engagement and clinic revenue.
“Our clinicians were skeptical about telehealth. Within 3 months, it became their preferred workflow. Codazz understood healthcare — the compliance, the integrations, and most importantly, the patient experience.”
Chief Medical OfficerRegional Healthcare Network, Midwest US
Build Your Healthcare Platform.
HIPAA-compliant, EHR-integrated, and built for real clinical workflows. Let's talk.
