AI Agent Development Services We Offer in Ottawa
Ottawa agent work divides into three buyers who share almost no requirements. Federal departments and Crown corporations need agents that survive an Algorithmic Impact Assessment, an ITSG-33 control mapping and a security assessment and authorization cycle, which in practice means the agent is confined to drafting and retrieval while a public servant retains the decision. Kanata North product teams at telecom, optical and supply chain vendors need agents embedded in their own shipping software, with tenant isolation, per-customer model routing and the ability to run inside a customer's own cloud account. Ottawa scale-ups and the Shopify merchant ecosystem need commerce and support agents that move fast without leaking customer data across tenants. We build for all three. Services cover grounded retrieval agents over departmental and corporate document estates, support and triage agents that open and enrich tickets but never close a customer commitment on their own, procurement and contract-analysis agents that read solicitation documents and flag mandatory criteria, network operations agents for the Kanata telecom cohort that read telemetry and propose changes behind a human gate, and evaluation suites that measure grounding, refusal behaviour and regression on every release rather than at launch only.
Our AI Agent Development Development Process
Discovery, design, build and release run on Eastern Time so an Ottawa product lead, departmental security officer, privacy officer and operations manager sit in the same standup instead of trading overnight email. Our Edmonton engineers join two hours earlier in Mountain Time, which makes a 9 AM Ottawa standup a 7 AM Edmonton standup, and our Chandigarh team runs the overnight window so Ottawa mornings open with a build to review. Discovery begins with a scoping question most vendors skip: does the agent make or assist an administrative decision about a person. If yes and the buyer is a federal institution, we draft the Algorithmic Impact Assessment before we write orchestration code, because the resulting impact level dictates the human-intervention and explanation requirements the architecture has to satisfy. We then run a PIPEDA review of every data source the agent will read, a residency decision, and a tool inventory classified into read-only, reversible write and irreversible write. Build sprints are two weeks with a Thursday demo. Red-teaming for prompt injection, data exfiltration through tool calls and cross-tenant retrieval leakage runs continuously. Release ships an action log, a documented kill switch and an evaluation report.
Process Discovery
1-2 WeeksWe sit with the people doing the work in {city} and record the real process — including the exceptions they handle by instinct, which are exactly what kill naive automations.
Tool Surface Design
1-2 WeeksEvery system the agent touches gets a typed, permission-scoped tool with its own rate limit and rollback path. The agent gets a narrow set of verbs, never raw admin access.
Build & Evaluate
3-6 WeeksThe agent is built alongside its evaluation suite from day one, using real tasks from your business with verified outcomes. Every change is scored before it ships.
Shadow Mode
2-3 WeeksThe agent runs against live traffic but commits nothing. We compare its proposed actions to what your team actually did and tune until agreement is high enough to trust.
Staged Autonomy & Run
OngoingAutonomy is released by risk band — reversible actions first, irreversible ones keeping a permanent human gate. Then we monitor completion rate, escalations, latency and spend.
Technologies We Use for AI Agent Development
Canadian data residency is a procurement gate in Ottawa far more often than it is a preference, so the default footprint is AWS ca-central-1 in Montreal with ca-west-1 in Calgary for in-country failover, Azure Canada Central in Toronto paired with Canada East in Quebec City, or Google Cloud northamerica-northeast1 in Montreal paired with northamerica-northeast2 in Toronto. Amazon Bedrock in ca-central-1 and Azure OpenAI in Canada Central are the two hosted model paths that survive a residency clause without an exception memo. Where the buyer will not accept any hosted frontier model, which is common for Protected B document estates and for defence-adjacent Kanata customers, we run open-weight models such as Llama, Mistral or Qwen on private GPU capacity inside the customer's own network, with local guardrail classifiers and no outbound model calls. Orchestration is built on LangGraph when the workflow needs an explicit, inspectable state machine, on the vendor-native agent runtimes when the buyer is already committed to Azure AI Foundry or Bedrock Agents, and on plain typed functions when a graph would be ceremony. Retrieval runs on pgvector in Postgres, OpenSearch or Qdrant. Tracing uses LangFuse or Arize Phoenix, self-hosted where telemetry cannot leave Canada.
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