Agentic Workflow Automation

Task automation handles one bounded job — process this invoice, triage this email. Agentic workflow automation owns the entire multi-stage process that job sits inside, carrying state across systems and often across days, coordinating handoffs between teams, and deciding when the next stage should start. Many engagements start as a single task automation and grow into a full workflow once the value is proven — we design the tool layer so that growth path is a natural extension, not a rebuild.

Cost is driven by scope. A single end-to-end workflow with five to nine stages and the systems it touches is comparable in scope to a coordinated multi-agent system, and runs two to five months depending on how many systems and approval chains are involved. Organisation-wide workflow platforms spanning multiple processes are a larger scope again. We quote fixed-price after mapping your specific process.

Six to ten weeks to the first production-ready workflow for a well-mapped process, though the mapping itself can be the longer pole if the process currently lives in several people's heads rather than documentation. We run process mapping as an explicit first phase so the timeline reflects your actual complexity rather than an optimistic guess.

It stops at the last successful checkpoint rather than corrupting downstream state, and it either retries the failed stage automatically or escalates to a human with full context of everything that already happened. Every stage transition is logged, so recovering a stuck case means reading a trace, not reconstructing what happened from four different systems' logs.

Yes, in two common patterns: the agent operates as an intelligent stage within your existing BPM tool, handling the steps that need judgement while the engine keeps orchestrating the rest, or the agent takes over the full process from a legacy engine that has become too brittle to extend. Which pattern fits depends on how much of the existing investment is still earning its keep — we assess that honestly during scoping.

We have built workflows coordinating six or more systems — ERP, CRM, document storage, identity provider, ticketing, and a payment processor in one order-to-cash flow, for example. The limiting factor is rarely the number of systems and almost always the quality of the APIs available; a system with no usable API becomes the workflow's bottleneck regardless of how well everything else is built.