Rapida · Delivery Service Platform
A high-performance delivery platform with real-time tracking and immersive 3D visualizations.
Columbus agent work splits along a line most vendors ignore: regulated decisioning versus regulated operations. Decisioning agents touch a claim, a credit line, a coverage determination, or a clinical recommendation, and they inherit a legal record. Operations agents touch a ticket queue, a supply chain exception, a document backlog, or a catalog, and they inherit an audit expectation instead. We build both. For insurers of the Nationwide type we ship claims-triage and subrogation-research agents that draft, cite, and route but never issue a coverage decision, with the record structured for an Ohio Department of Insurance examiner. For lenders and card issuers of the Huntington and Bread Financial type we ship servicing, dispute, and collections-support agents where any adverse action path is handled by deterministic rules, not the model, so FCRA reason codes stay defensible. For health systems and health-tech we ship prior-authorization drafting agents, referral and scheduling agents, and chart-abstraction agents that always leave the clinical judgment with a clinician. For Cardinal Health-scale distribution and Honda-scale manufacturing we ship exception-triage agents against ERP, WMS, and MES data with read-only defaults. Every engagement ships a NIST AI RMF 1.0 risk profile, a written cybersecurity program mapped to a framework named in Ohio Revised Code 1354.03, a tool allow-list, and an immutable action log keyed to user, tool, and policy decision.
Discovery, design, build, and release all run on Eastern Time. Our Edmonton leads join from Mountain Time two hours behind, so a 9:00 AM ET standup starts at 7:00 AM MT and your product owner, compliance lead, and security architect are in the same room rather than trading overnight notes. Chandigarh covers the build window after Columbus goes home. Discovery opens with three reviews. First, a decision-authority map: for every action the agent can take, we record who is legally accountable today and whether the agent is drafting, recommending, or deciding. Second, a data review, which in Ohio means mapping to sector rules rather than a state privacy act, because Ohio has none, so HIPAA, GLBA, FERPA, and Ohio Revised Code 3965 do the work. Third, a security-program review against Ohio Revised Code 1354.03 so the agent lands inside a program that already qualifies for the state safe harbor rather than outside it. We then design the tool allow-list with explicit human gates on every state-changing call. Sprints are two weeks with Thursday demos at 2:00 PM ET on real infrastructure. Red-teaming runs continuously with PyRIT and Garak plus a scenario pack written for your vertical. Release ships action logs into the SIEM your security team already runs, a documented kill switch, and a rollback plan your operations lead has signed.
We sit with the people doing the work in {city} and record the real process — including the exceptions they handle by instinct, which are exactly what kill naive automations.
Every system the agent touches gets a typed, permission-scoped tool with its own rate limit and rollback path. The agent gets a narrow set of verbs, never raw admin access.
The agent is built alongside its evaluation suite from day one, using real tasks from your business with verified outcomes. Every change is scored before it ships.
The agent runs against live traffic but commits nothing. We compare its proposed actions to what your team actually did and tune until agreement is high enough to trust.
Autonomy is released by risk band — reversible actions first, irreversible ones keeping a permanent human gate. Then we monitor completion rate, escalations, latency and spend.
Columbus is one of the few US metros with two hyperscaler regions physically in the region. AWS us-east-2 is literally named US East (Ohio) and runs three availability zones out of central Ohio, and Google Cloud us-east5 is the Columbus region, live since the second quarter of 2022. That means agent inference, orchestration, and retrieval can all sit inside the metro with single-digit millisecond hops to on-premises systems, which matters when an agent makes forty tool calls to answer one question. Microsoft has no Ohio region, so Azure-standardized buyers land on North Central US in Illinois, Central US in Iowa, or East US and East US 2 in Virginia, and we plan the extra round trip explicitly rather than discovering it in load testing. Defense-adjacent work goes to AWS GovCloud US-East or Azure Government. Model access runs through Amazon Bedrock in us-east-2 for buyers who want several model families behind one audit log, Vertex AI in us-east5 for Google-standardized shops, and Azure OpenAI Service where the enterprise agreement already exists. Orchestration is LangGraph when the workflow is a state machine worth drawing, CrewAI for role-specialized multi-agent work, and Microsoft AutoGen for Microsoft 365 shops. Tools sit behind Model Context Protocol servers or plain REST clients. Tracing runs on LangSmith, LangFuse, or Arize Phoenix. Guardrails use NeMo Guardrails, Lakera Guard, and Llama Guard 3. Retrieval sits on pgvector, Qdrant, or Pinecone.
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Selected Projects
Recent platforms, apps and dashboards we designed, built and shipped.
A high-performance delivery platform with real-time tracking and immersive 3D visualizations.
Enterprise-grade security dashboard with real-time threat monitoring and analytics.
A curated marketplace connecting artists with collectors worldwide.
Cross-platform mobile experience with live delivery tracking and notifications.
Scalable microservices architecture handling millions of security events daily.
Comprehensive content management system with advanced analytics and reporting.
Our Work
200+ products shipped across fintech, healthcare, e-commerce, and SaaS — built to scale, designed to convert.


