ERP Integration Services for CRM & E-Commerce

Integration cost is driven by how many systems you connect, how modern and well documented their APIs are, transaction volume and sync direction, and whether you need shared middleware with an event bus, master data rules and multi-partner EDI onboarding. Integrations are scoped per connection and quoted fixed-price after a free integration audit, so you can sequence them by business value.

Yes. Orders flow into the ERP with tax, shipping and discount handling mapped correctly, and stock levels, pricing and fulfilment status flow back out. Inventory sync latency is the detail that matters most: we design for near-real-time availability updates specifically because oversells are the most expensive failure mode in multi-channel retail.

Yes — X12 850, 855, 856, 810 and 940 are routine, with AS2 or VAN transport depending on your partners. The real work is partner-specific quirks and validation rules, which we implement as configuration rather than code branches so onboarding the next partner does not mean another development cycle.

Every integration is queued and retryable with idempotency keys, so transient failures retry safely rather than duplicating orders or stock movements. Permanent failures land in a dead-letter queue and alert your on-call channel with the payload attached, and there is a replay path once the cause is fixed. Silence is never treated as success.

This is the decision that determines whether an integration works, and it is a business decision rather than a technical one. Typically the ERP owns inventory, pricing and financial records, the CRM owns relationship and pipeline data, and the e-commerce platform owns storefront presentation. We document ownership field by field and agree conflict rules in writing before building anything.

Yes. Remediation starts with an audit of what is actually syncing versus what everyone believes is syncing — the gap is usually larger than expected. We prioritise instrumentation first so failures become visible, then produce a costed plan covering what to repair versus rebuild.