Navigation and Discovery
For teams whose users struggle to find features or information, we review labels, pathways and navigation across the agreed journeys.
PRODUCT DESIGN
UX Audit Services for Existing Products
Work with a UX audit agency to uncover usability problems in your current app or website and turn findings into a practical plan.
- 200+
- Products Designed
- 4.9/5
- Average Client Rating
- 1–3 weeks
- Audit Guidance
- NDA on Day 1
- Fixed-Price Guarantee
- 48hr Proposal
- Secure Data Residency
Get your custom project plan
Share your project details — a senior engineer responds within 4 hours.
NDA protected 24hr response Free consultation
Independently audited, certified and built to standards you can check
A UX audit reviews an existing product or site to find friction in the journeys people use today. Codazz examines the agreed experience and delivers annotated findings, severity ratings, recommended fixes and implementation priorities so your team can decide what to improve first.
Who Needs an Audit?
Review the Journeys That Matter
Onboarding and Activation
For apps and SaaS products losing new users, we examine first-use steps, guidance and friction on the way to a useful outcome.
Forms and Key Tasks
For products with abandoned forms or support questions, we review input requirements, feedback, errors and task completion.
Mobile Usability
For sites and products used on phones, we examine layouts, touch targets and readability across the agreed mobile journeys.
Our Work
Products That Users Actually Love.
200+ products shipped across fintech, healthcare, e-commerce, and SaaS — built to scale, designed to convert.
Web Design
KPR Interiors
A marketing site for an interior design studio, rebuilt on Next.js to load fast on mobile and convert visitors into enquiries.
- 4x
- Lead Gen
- 1.8s
- Load Time
Next.jsTailwindGSAP
Healthcare
CareSync
A patient management platform handling scheduling, records and clinician-patient messaging for a healthcare provider.
- 130+
- Patients
- 4.9★
- Rating
ReactNode.jsPostgreSQL
E-Commerce
LYKFit
A fitness e-commerce storefront built on Next.js with Shopify as the commerce backend and Stripe handling payments.
- 3x
- Revenue
- 2.5M+
- Visitors
Next.jsShopifyStripe
Logistics
Pioneer Logistics
A delivery management platform with live vehicle tracking, route planning and customer-facing shipment status.
- 15K+
- Deliveries/Mo
- 98%
- On-Time
ReactNode.jsMapBox
Logistics
BYT Trucking
A freight management platform for an established trucking operator, covering load tracking and job records.
- 500+
- Projects
- 30+
- Years
Next.jsMapBoxMongoDB
SaaS
ReviewPro
A multi-tenant SaaS platform that aggregates business reviews across sources and surfaces them in one dashboard.
- 10K+
- Businesses
- 200%
- Growth
ReactGoogle APIRedis
Audit Deliverables
From Findings to Priorities
- 01
Agree on Scope
Define your users, business goals, journeys, devices and available product access.
- 02
Review the Experience
Examine the agreed flows and document annotated findings in context.
- 03
Assess Severity
Describe the usability issues, their severity and recommended fixes so your team understands the tradeoffs.
- 04
Plan Next Steps
Hand over implementation priorities and discuss which fixes to address first, whether your team implements them or works with Codazz.
Explore Related Product Design Services
UI/UX Strategy
Plan a broader UX vision, research and roadmap.
ExploreProduct Design
Explore design and development support for your product.
ExploreUI/UX Design Company in Edmonton
UX audits and product design from our Edmonton HQ.
ExploreUI/UX Design Company in Calgary
Usability reviews and UI/UX design for Calgary and southern Alberta teams.
ExploreUI/UX Design Company in Toronto
UX audits and redesigns for Toronto and GTA companies.
ExploreUI/UX Design Company in Vancouver
Usability reviews and interface design for Vancouver and BC businesses.
ExploreUI/UX Design Company in New York
UX audits and product design for New York companies.
ExploreRelated case studies
Healthcare
Enterprise Telehealth Platform
A HIPAA-compliant patient platform that has handled 200K+ consultations and cut consultation time by 60%.
Read case studyE-Commerce
Enterprise E-Commerce Redesign
Redesigned checkout and storefront for 2M+ monthly visitors, tripling revenue with 1.2-second page loads.
Read case studyTelehealth
HIPAA Telehealth App
A HIPAA-compliant telehealth app serving 50K+ patients with video visits, e-prescriptions and health records.
Read case studyPlan your project with free tools
App Development Cost Calculator
Pick platform, complexity, features and design level to get a 2026 price range and timeline.
Open toolApp Launch Timeline Planner
Turn a start date into a dated, phase-by-phase plan with your earliest and latest launch dates.
Open toolSoftware Project Brief Builder
Turn your idea into a clear project brief, then copy it, download it as .md or send it to us.
Open toolSample deliverable
Example annotated finding (illustrative)
Real audits include screenshots or recordings with notes in context. This static example shows the level of detail for one onboarding-form issue — no client name, testimonial, or measured result.
- Journey
- SaaS onboarding — account creation (step 1 of 4)
- Observed friction
- The work-email field accepts incomplete addresses with no inline guidance. Users only see a generic error after tapping Continue, which matches a common drop-off point on similar flows.
- Severity
- High — blocks activation on a required step
- Recommended change
- Validate email format on blur, show a specific inline message, and keep the field focused until the value passes validation before enabling Continue.
- Suggested validation metric
- Step-1 completion rate and error rate on the email field after release (compare the two weeks before vs. after the fix).
What you receive
Audit package for your team
Annotated findings
Journey-by-journey notes with severity, observed friction and recommended fixes tied to screens or steps in your product.
Prioritized backlog
Issues ranked so product and engineering can decide what to fix first against your goals, capacity and risk.
Implementation handoff
A walkthrough with your team plus clear next-step options — your squad implements, or Codazz supports design and build.
Published Canada guidance for a UX audit (existing product or site) is CAD $3,000 – $12,000 over 1–3 weeks, aligned with our UI/UX Design Cost in Canada (2026). Scope factors include the number of user journeys, platforms (web, iOS, Android), review depth and product access — we confirm these in a proposal, not a one-size quote.
Discuss scope via the project enquiry form or our Edmonton and Calgary product design pages.
UX audit vs. redesign
| Choose a UX audit when… | Typical scope | Published guidance (CAD) |
|---|---|---|
| You need evidence and priorities before changing an existing product. | Agreed journeys reviewed; findings and fix backlog delivered. | $3,000 – $12,000, 1–3 weeks |
| Findings call for new flows, UI or a design system — not just tweaks. | MVP or full product design engagement (separate from audit). | $15,000 – $50,000 (4–10 weeks) and up for full product + design system tiers. |
Related redesign work
Audits diagnose friction; some teams later commission a broader redesign. This case study documents redesign and implementation work — not a standalone audit engagement.
E-Commerce
Enterprise E-Commerce Redesign
Redesigned checkout and storefront for 2M+ monthly visitors, tripling revenue with 1.2-second page loads.
Read case studyWe agree on the product, user journeys and devices to review before starting. A typical scope includes navigation, onboarding, forms and mobile usability; the depth depends on your goals and the size of the product.
A working product or staging environment and appropriate test accounts help us review the agreed journeys. Relevant analytics, support feedback and existing research can add context; we will agree on access during scoping.
Published guidance for an existing product or site is CAD $3,000 – $12,000 and 1–3 weeks. Price and timing depend on the number of journeys, platforms and review depth; we confirm the scope in a proposal.
An audit identifies and prioritizes friction in an existing experience. Choose it when you need evidence before committing to changes; a redesign may follow when the findings call for broader changes. An audit does not require a full redesign.
We walk through the findings and recommended fixes with your team. You can use the priorities with your own team or discuss design and implementation support with Codazz.
Ready to Improve Your Product?
Tell us about the journeys you want to review and we can discuss the audit scope.