Rapida · Delivery Service Platform
A high-performance delivery platform with real-time tracking and immersive 3D visualizations.
Seattle’s agent market expects production-grade agents that plug into Microsoft Copilot, AWS Bedrock Agents, or Salesforce Einstein, not generic LangChain demos. Microsoft has set the local bar with Copilot Studio, agent declarative manifests, and the AI Foundry runtime, AWS has set it with Bedrock Agents action groups, guardrails, and knowledge bases, and Salesforce (Tableau) has set it with Agentforce. Our agent services mirror that standard. We build Copilot agents (declarative agents, custom engine agents, Microsoft 365 Copilot extensibility, Teams agents on the Bot Framework SDK) for the Microsoft side, Bedrock Agents with action groups, knowledge bases, and guardrails on the AWS side, and Agentforce extensions for the Salesforce side. Every engagement includes an evaluation harness gated in CI, a red-team report covering prompt injection and tool abuse, and an escalation path to a human that is observable and reversible.
We run discovery, design, build, and deployment on PT hours so Seattle product, compliance, and partner-team leads get synchronous standups instead of overnight handoffs. Discovery opens with an agent risk classification (transactional, advisory, autonomous), a Washington My Health My Data Act readiness review when any consumer health data is in scope (which is a much wider net than HIPAA covers), and a partner-platform fit check (Copilot vs Bedrock Agents vs Agentforce vs custom). Build sprints are two weeks, instrumented with LangSmith or LangFuse plus the native Copilot or Bedrock traces, and gated against an evaluation harness covering task completion, tool-call accuracy, hallucination rate, and escalation-to-human triggers. Deployment includes shadow mode, gradual rollout, and the audit logging Microsoft AppSource, AWS Marketplace, and Salesforce AppExchange security reviews actually accept on first pass.
We sit with the people doing the work in {city} and record the real process — including the exceptions they handle by instinct, which are exactly what kill naive automations.
Every system the agent touches gets a typed, permission-scoped tool with its own rate limit and rollback path. The agent gets a narrow set of verbs, never raw admin access.
The agent is built alongside its evaluation suite from day one, using real tasks from your business with verified outcomes. Every change is scored before it ships.
The agent runs against live traffic but commits nothing. We compare its proposed actions to what your team actually did and tune until agreement is high enough to trust.
Autonomy is released by risk band — reversible actions first, irreversible ones keeping a permanent human gate. Then we monitor completion rate, escalations, latency and spend.
Seattle agent workloads usually need US data residency and frequently anchor on the regional cloud incumbents. We default to AWS us-west-2 (Oregon), Azure West US 2 (Quincy, Washington), and GCP us-west1 (Oregon) with BAAs in place when health data is in scope. Agent frameworks lean on Microsoft Semantic Kernel and Copilot Studio for the Microsoft 365 surface, AWS Bedrock Agents with Anthropic Claude or Amazon Nova for the AWS surface, Salesforce Agentforce for the Einstein surface, and LangGraph or AutoGen for custom multi-agent flows. Observability is LangSmith, LangFuse, Azure Application Insights, AWS CloudWatch agent traces, and Phoenix Arize with full prompt and tool-call traces. Evaluation runs on Promptfoo, Braintrust, DeepEval, and the Azure AI evaluation SDK. For voice agents we use Azure AI Speech or Amazon Polly and Lex with explicit Washington consent disclosure where the agent records or transcribes.
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Selected Projects
Recent platforms, apps and dashboards we designed, built and shipped.
A high-performance delivery platform with real-time tracking and immersive 3D visualizations.
Enterprise-grade security dashboard with real-time threat monitoring and analytics.
A curated marketplace connecting artists with collectors worldwide.
Cross-platform mobile experience with live delivery tracking and notifications.
Scalable microservices architecture handling millions of security events daily.
Comprehensive content management system with advanced analytics and reporting.
Our Work
200+ products shipped across fintech, healthcare, e-commerce, and SaaS — built to scale, designed to convert.


