CRM Implementation Services

Implementation cost is driven by how many teams go live, which platform you choose, how many integrations are in scope, and how much legacy data has to be cleaned before it moves. Multi-entity structures, SSO and CPQ add materially to the scope. We map all of that in a free scoping session and quote fixed-price against a written specification. Platform licences are paid direct to the vendor.

Six to eight weeks for a focused single-team rollout, ten to sixteen weeks across sales, service and marketing, and four to eight months for a multi-region enterprise programme. We phase enterprise rollouts by business unit so the first teams are live and generating value while later phases are still in build.

No. We take no reseller commission on any platform, which is why our recommendation can be genuinely vendor-neutral — including the recommendation to stay on what you already have and fix the configuration and integrations instead of migrating.

Almost always for three reasons: scope defined from a vendor demo rather than your actual process, data that was never cleaned before migration, and training treated as the adoption strategy. We map process with the people doing the work, fund data cleansing as its own workstream, and design for fewer clicks than reps spend today so the system earns adoption rather than mandating it.

Yes — remediation is a common engagement. We audit the current configuration, data quality, integrations and permission model, then produce a costed plan that separates what is salvageable from what should be rebuilt. Often the fastest win is fixing broken integrations and duplicate data rather than replatforming.

Hypercare runs through the first 90 days with adoption dashboards and a fix-it backlog. After that most clients continue on a monthly admin and enhancement retainer covering new automations, added integrations, reporting changes and platform release management.