AI Agent Development Services We Offer in Singapore
Singapore AI agent development is not LLM glue code with a tool-use loop. The agents that survive MAS examination, IM8 review, or large-enterprise procurement carry an action-permission matrix, a human-oversight model proportional to risk, an evaluation harness covering goal completion and harm, identity federation for any action initiated on behalf of a person or business, and an incident-response runbook aligned with the PDPA 72-hour breach notification and MAS Notice 656 expectations. Codazz services match that brief. We design single-agent systems for narrow workflows (KYC packet assembly, claims triage, network-operations runbook proposals, citizen-services query resolution, AML alert disposition), multi-agent orchestrations where supervisor and worker agents cooperate (institutional-banking onboarding pipelines, ASEAN logistics dispute resolution, regional marketing campaign generation), and agent platforms that expose a permissioned tool surface to multiple downstream agents (banking core tools, GovTech APIs, ServiceNow, Salesforce, SAP, Workday, Oracle Fusion). Every agent ships with Singpass, MyInfo, or Corppass identity federation where the action surface touches verified identity, MAS FEAT-aligned fairness assessments where customer outcomes are influenced, a Project Moonshot evaluation baseline, an AI Verify governance report, prompt-injection and tool-use hijack defences, and a permission-budget model so the agent cannot escalate beyond what the workflow contract grants.
Our AI Agent Development Development Process
Every Singapore AI agent engagement opens with an agent-design workshop that distinguishes informational agents (read-only, suggestion-only) from transactional agents (state-changing, money-moving, identity-binding) from supervisor agents (orchestrating other agents). We then run a MAS TRMG and Notice 655/656 review for financial services, an IM8 security review for Whole-of-Government workloads, a PDPA Data Protection Impact Assessment focused on the agent's autonomy and the data it can touch, an AI Verify governance workshop against IMDA's eleven principles with particular attention to human agency and accountability, a Project Moonshot evaluation scoping for the agent's reasoning and tool-use surface, and a human-oversight design workshop that maps each agent action onto a human-in-the-loop, human-on-the-loop, or full-autonomy classification. Identity federation is decided in discovery: transactional agents acting on behalf of individuals federate to Singpass with biometric step-up for high-value or high-risk actions, business agents federate to Corppass with role-based authorisation, and internal agents authenticate against TechPass or the agency SSO. Build sprints are two weeks, each producing a runnable evaluation harness covering goal completion, off-policy actions, and harm, an updated Project Moonshot benchmark delta, an updated AI Verify report, and an updated action-permission matrix. Deployment includes prompt-injection and tool-use hijack defences, audit logging of every agent decision and tool call, multi-region failover, and a rollback plan that MAS examiners, IMDA reviewers, SNDGO, CSA, and internal audit can sign off without a second vendor engagement.
Process Discovery
1-2 WeeksWe sit with the people doing the work in {city} and record the real process — including the exceptions they handle by instinct, which are exactly what kill naive automations.
Tool Surface Design
1-2 WeeksEvery system the agent touches gets a typed, permission-scoped tool with its own rate limit and rollback path. The agent gets a narrow set of verbs, never raw admin access.
Build & Evaluate
3-6 WeeksThe agent is built alongside its evaluation suite from day one, using real tasks from your business with verified outcomes. Every change is scored before it ships.
Shadow Mode
2-3 WeeksThe agent runs against live traffic but commits nothing. We compare its proposed actions to what your team actually did and tune until agreement is high enough to trust.
Staged Autonomy & Run
OngoingAutonomy is released by risk band — reversible actions first, irreversible ones keeping a permanent human gate. Then we monitor completion rate, escalations, latency and spend.
Technologies We Use for AI Agent Development
Our default Singapore AI agent stack uses Anthropic Claude on AWS Bedrock ap-southeast-1 for reasoning where cross-border-to-US contractual safeguards are acceptable, Azure OpenAI GPT-4o and GPT-4.1 in Azure Southeast Asia for Microsoft-aligned banks and statutory boards, Google Vertex AI Gemini 1.5 in asia-southeast1 for GCP-aligned clients, and self-hosted SEA-LION 70B, AISG Apollo, Llama 3, or Qwen on ap-southeast-1 GPU or Singapore Government Commercial Cloud GPU when MAS outsourcing, IM8 classifications, or HSA medical device rules require sovereignty. Agent frameworks default to LangGraph, CrewAI, AutoGen, and custom orchestrators with explicit state machines, with MCP (Model Context Protocol) servers exposing tool surfaces in a permissioned and auditable way. Vector and retrieval stack runs on pgvector inside RDS for PostgreSQL ap-southeast-1, OpenSearch Serverless, Pinecone Singapore, Weaviate self-hosted, or Qdrant self-hosted. Identity federation goes through Singpass and MyInfo via NDI APIs for individual-initiated actions, Corppass for business-initiated actions, and Sgts (Singapore Government Technology Stack) for Whole-of-Government workloads, with biometric step-up via Singpass Face Verification for high-risk transactions. Evaluation runs on Project Moonshot for LLM safety and a custom agent evaluation harness for goal-completion, off-policy-action, and harm benchmarks. Observability uses LangSmith, Langfuse, OpenTelemetry, and Datadog with traces kept in ap-southeast-1 and audit logs piped to the client's SIEM. AI Verify produces the IMDA-aligned governance reports MAS, IMDA, SNDGO, CSA, and HSA reviewers accept.
Other Services We Offer in Singapore
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